💕 We Want You to Be In Love with Your Purchase

If you're not 100% happy with your order, we're here to make things right. Whether you have a question or need help with a return, just reach out via webchat or email us anytime at hello@asterandruby.com.au.

 

🔄 Returns – Change of Mind or Fit Issues

We offer store credit (not refunds) for:

• Items that don’t suit or fit
• Change-of-mind purchases

 

📦 Returning Online Orders

Shipped orders

• Email us at hello@asterandruby.com.au within 7 days of delivery for return authorization
• Once approved, please return your item within 7 days using a tracked postage service
• Return postage is at your expense

In-store collection orders

• Exchange in-store within 14 days of order fulfilment, or
• Email within 7 days of fulfilment for return authorization to post the item back

 

🛍 Returning In-Store Purchases

• Bring your item to any store for exchange within 14 days of purchase
• Proof of purchase is required

 

🔧 Item Issues – Damaged, Faulty, or Incorrect

Oh no! If your order isn’t quite right:

• Email us at hello@asterandruby.com.au within 3 days of receiving your item
• Include clear photos and a quick summary of the issue
  We’ll do our very best to make it right.

 

🚫 Non-Returnable Items

We’re unable to accept returns on:

• Pacifiers and teething toys (for hygiene reasons)
• Sale items (including markdowns and any seasonal discount codes)
• Pre-orders (these are final sale)
• Orders where checkout was completed with incorrect details or missed discount codes
• Items purchased as part of a multi-buy offer if partial returns affect the overall discount

Note: Store credits from eligible returns are valid for 3 years.

 

👋 Need Help Choosing?

We're here to help with sizing or product selection—just hit us up via webchat before purchasing.