DELIVERY INFORMATION & PRICING
Our current timeframes for processing orders are 2-3 days. Please allow an extra 1-2 days if you have ordered over a weekend or holiday/busy period.
REGULAR SHIPPING $9.95
(2-6 business days WA and 5-12 business days rest of Australia)
EXPRESS SHIPPING $14.95
(1-5 business days depending on your postcode)
FREE REGULAR SHIPPING for orders over $150* excluding large/heavy items.
*LARGE/HEAVY ITEM FEE
Some of our products are quite expensive for us to post, so a $20 fee applies to our larger/heavy items. You will see in the description on these items there is a note to say it is a larger item and please select 'Large Item' delivery option at the checkout. Free shipping does not apply for large items.
WA please allow 2-8 business days for delivery
AUSTRALIA please allow 5-15 business days for delivery as Australia Post & Sendle sometimes takes this long to reach certain areas as we post from WA.
*Business days are Monday-Friday only.
WA please allow 1-3 business days for delivery
AUSTRALIA please allow 2-5 business days for delivery
Even though we can get your order packed quickly and sent out for delivery with the courier, we unfortunately are not ourselves a courier company. We have no control over the length of time your parcel takes to arrive once it leaves our hands. If you have an issue with the length of delivery times please contact us so we can pass on your complaint to the actual courier company.
In the rare event of a missing or delayed parcel, please contact us asap. We always do our very best to help locate your parcel and sort the problem out for you.
If you are ordering from over east in Australia, please remember we are actually located in Western Australia so longer delivery times apply to get across the country. We are sorry for this and know it is annoying, but it is unfortunately out of our control. We try to send orders with which ever courier company has the best times and rates.
You will receive an email when your order is on its way.
New Zealand $20
Europe/United Kingdom $30
United States $30
International delivery timeframes are 6-27 business days.
Please note we are currently unable to send large/heavy items internationally.
IN STORE PICK UP
If you have chosen in store pick up we will get your order ready and then send an email when it's ready for collection. Keep an eye on your inbox and check your junk folder as well - just in case!
Orders can be collected from our new Aster Collective store next to Poolmart, across from BCF & Super Amart.
12/8 Magenta Terrace
Mandurah WA 6210
OPENING TIMES FOR COLLECTION
Monday to Saturday 9-4
Sunday & Public Holidays CLOSED
*TO AVOID MISSING OUR EMAILS PLEASE ADD US TO YOUR SAFE SENDER LIST. CHECK YOUR JUNK MAIL FOLDER FOR ANY MISSING CORRESPONDENCE.
PLEASE ALSO DOUBLE CHECK YOUR EMAIL ADDRESS HAS BEEN ENTERED CORRECTLY WHEN CHECKING OUT.